Quality Management and Answer A.

MGC1 Principals of counsel Assessment Correct Answers are in RED I Scored 64% ( 33/51 ) 1. A harbor chain is the sequence of activities that begins with raw materials. What result does a value chain end with? cull 1 make out A. Outsourcing or insourcing B. Supply and demand C. Delivery of products or services D. Operations and logistics C 2. What happens when an effective value chain is make upd? acquire 1 serve A. gibe fibre way is non required. B. Profit margins are increased. C. Customized products are standardized. D. A foreign mission statement is developed. B 3.Industry and market depth psychology, competitor analysis, and social analysis are examples of which blackguard in the strategic planning serve? train 1 answer A. Analysis of internal strengths and weaknesses B. Analysis of external opportunities and scourges C. Analysis of mission, vision, and goals D. Analysis of management implementation B 4. Skilled management, positive cash flow, and well-known brand s are examples of which component of the SWOT analysis? take away 1 answer A. Opportunities B. Strenghts C. Threats D. Weaknesses B 5. What denotes skills or expertise in an activity that constitutes the roots f combativeness in an organization? lease 1 answer A. strategical values B. Opportunities and threats C. Products and services D. nerve center competencies D X 6. According to Michael Porters competitive environment model, how can suppliers influence strategic planning? withdraw 1 answer A. Suppliers can reduce the numbers of new entrants in the market. B. Suppliers can reduce the threat from substitute products. C. Suppliers can reduce manufacturing time and increase product quality. D. Supplier can reduce technological, demographic, and juristic threats in the environment. X B 7.A family offers unique products in its industry to create a competitive advantage. Which type of strategy is the company victimisation? Choose 1 answer A. Standardization B. Valorization C. Customization D. polariation D X 8. Happy Inc. is a leading provider of family fun and BCD is a broadcasting company with news, cable, and entertainment networks. Happy Inc. recently acquired BCD in hopes of boosting its primary business of family entertainment. Which type of corporate strategy is represented by Happy Inc. s secure of their distri justion network? Choose 1 answer A. Horizontal benchmarking B. upended integrationC. Networking D. Strategic all(prenominal)iances X C 9. A local business has provided services to its customers for 40 years. The businesss mission is To retrovert our customers the best service in town. The owner of the business has had a long-standing dream to franchise the business and render the best provider of its service in the United States. What describes the owners dream? Choose 1 answer A. Strategic management B. Strategic vision C. Strategic mission D. Strategic planning B 10. What is the first step of organizational strategic planning? Ch oose 1 answer A. Developing a strategic mission B. Developing internal strengthsC. Developing operational goals D. Developing external opportunities A X 11. The introduction of statistical tools to analyze the ca commits of product defects is associated with which quality improvement approach? Choose 1 answer A. Flexible ferment B. Six Sigma C. Quality Customization D. client Process X C 12. What is the principal idea of reengineering? Choose 1 answer A. To analyze system failures B. To focus on creating two-way alters with customers C. To improve total quality in all businesses for the benefit of producers and consumers D. To revolutionize key organizational systems and paradees C 13.How many defects per million are there at Six Sigma, assuming a product or process is defect-free 99. 99966% of the time? Choose 1 answer A. Less than 6. 6 B. Less than 3. 4 C. Less than 4. 4 D. Less than 5. 3 B 14. What is the last step to Demings 14 points of quality management? Choose 1 answer A . To evaluate options provided by management B. To break down barriers among departments C. To take action to accomplish the transformation D. To cease dependence on mass inspection C X 15. Process checklists and project audits are components of which management process? Choose 1 answer A. Quality Assurance B. Quality Control C.Quality Cooperative D. Quality Collaboration X B 16. What is the main objective of an internal quality audit? Choose 1 answer A. To lay out the quality of an organizations executive management B. To measure effectiveness of an organizations quality management system C. To gauge the quality of merciful resources D. To assess the quality of domination process failures B X 17. A company is severe to systematically improve processes by eliminating nonconformity of their products to product specifications. The company believes their continuous effort to reduce renewing in their process outputs is key to their business success.Which quality process is the comp any utilizing? Choose 1 answer A. Six Sigma B. ISO 9000 C. Continuous processing D. Reengineering X C 18. Which concept entails all aspects of interaction a company has with its customers in both sales and service-related environments? Choose 1 answer A. Customer association organization B. Customer liaison administration C. Customer connection society D. Customer relationship management D 19. Dr. Ohmae indicates that customer, mess, and competitors should be integrated in a strategic triangle. What does Dr. Ohmae indicate that an organization can obtain by doing this?Choose 1 answer A. Sustained competitive advantage B. Time-establish competition C. Decentralization of the organization D. Coordination of mutual readjustment A 20. What designates those who take hands-on responsibility for creating asylum such as new ideas, products, or methods within an organization? Choose 1 answer A. Controller B. Pacesetter C. Intrapreneur D. Franchiser C X 21. Why is innovation an important element of entrepreneurship? Choose 1 answer A. Allows the company to meet industry benchmarks B. Creates unique and divergent products or services C. Buffers the impact of changes in the legal environmentD. Reduces marketing costs for the company X A X 22. Most successful entrepreneurs exhibit certain characteristics. Some entrepreneurs are open-minded, able to learn quickly, and proficient at conceptualizing. Which entrepreneurial personality trait is this? Choose 1 answer A. Competitive intelligence B. adjustment of risk, ambiguity, and uncertainty C. Creativity, self-reliance, and office to adapt D. Opportunity obsession X A 23. Which personality characteristics are believed to supply to an entrepreneurs success? Choose 1 answer A. Status quo obsession B. Risk aversion C.Determination D. Motivation to specify C 24. Why would an entrepreneurial business choose to use its own resources versus seeking outside resources in financing a business venture? Choose 1 answer A. To go public B. To public exposure the risk C. To maintain control D. To fuel large growth C 25. Which activity should management use to encourage intrapreneurship within an organization? Choose 1 answer A. Motivate employees by giving unnecessary time off B. Encourage employees to work on in prescribed transmission line assignments C. Provide employees extra cookery opportunities D. Allow employees to form a unionB X 26. What can omnibuss do to encourage useful engagement during a meeting to lessen inhibition about disagreeing and make the mesh less personal? Choose 1 answer A. Involve others in collaboration B. Promote affective conflict C. Provide a devils advocator D. Evaluate leadership style X C 27. Why is consideration of intentions important in conflict situations? Choose 1 answer A. People have habitual patterns of response to conflict situations. B. People slope to think before they act in some(prenominal) situations. C. Selfish intentions of people often leads to poor conclusion making. D.People respond based on their interpretation of others intentions. D 28. What describes dimensions of conflict-handling intentions? Choose 1 answer A. Comparativity and associativity B. Cooperativeness and assertiveness C. Collaboration and aggressiveness D. Competitiveness and acquiescence B X 29. A supervisor assigned mogul space to three new employees. The employees were upset by the offices they were given. The first had a large office but wanted a window, the second had a new computer but wanted room for some plants, and the third had a window but needed high-speed computing to perform the job well.Which conflict resolution technique can the supervisor use to create a win-win solution for these employees? Choose 1 answer A. Expansion of resources B. Problem solving C. Altering the human variables D. Authoritative command X B 30. A corporation is experiencing dysfunction in their work teams. The team leader plans to realign work groups based on employees work locations, and also to alter rules and regulations in the groups and make additional changes to shake things up a bit. Which conflict-stimulation technique is the team leader applying? Choose 1 answer A. Knowledge managementB. Restructuring the organization C. Avoidance D. intercourse B X 31. Which type of control system is being implemented when management uses prices, profit centers, and exchange relationships as a control? Choose 1 answer A. Bureaucratic control B. Market control C. Clan control D. Dynamic control X A 32. What is the fourth step of the control process which ensures that operations are adjusted to achieve planned results? Choose 1 answer A. Setting surgical process standards B. Taking corrective action C. Comparing performance against standards D. Measuring performance B X 33.A corporation recently disbanded its flex time schedule for employees and now requires that all employees work 900 a. m. to 600 p. m. Monday by means of Friday. The employees bande d together in opposition of the change. What were the employees of the corporation experiencing? Choose 1 answer A. Apathy B. colleague pressure C. Abilene paradox D. Timing X C X 34. The manager of the human resources department at a corporation agreed to authorize one-hour lunch breaks for all employees of the organization as long as the production manager agreed to shorten the morning and afternoon breaks of all employees to 15 minutes.Which approach were the managers using to enlist cooperation for the change? Choose 1 answer A. Education and communication B. Participation and involvement C. duologue and reward D. Facilitation and support X D X 35. A corporation offers concrete incentives such as higher wages for cooperation with change. Which strategy is the corporation using to overcome resistance to change? Choose 1 answer A. Participation and involvement B. Education and communication C. Negotiation and reward D. Facilitation and support X A 36. During a final job intervie w, the hiring manager asks candidates about age and national origin.Some of the rejected candidates suspect they did not get the job because of their age. Which law covers this type of discrimination? Choose 1 answer A. Equal employment Opportunity (EEO) B. Americans With Disabilities Act (ADA) C. Fair Hiring of Employees Act (FHEA) D. Employment Without Boundaries (EWB) A 37. After a major figure increase, a company finds itself in a position to hire 50 new employees. How can strategic human resource planning benefit the company in this situation? Choose 1 answer A. By initiating termination interviews to release unproductive employees B. By coordinating companywide continuing educationC. By providing annual reviews of module performances D. By organizing staffing needs and looking for people with the right skills D 38. In the five dimensions of Hackman and Oldhams model of job design, what does autonomy describe? Choose 1 answer A. Information about job performance B. Different job activities involving several skills and talents C. Independence and discretion in making endings D. Important and positive impact on the lives of others C 39. A store that has had a high rate of employee theft wants to use an employee selection technique to hire new employees who are less likely to steal from them.Which type of employee selection instrument is almost appropriate in this situation? Choose 1 answer A. Validity block out B. Reliability test C. Integrity test D. ad hominemity test C 40. Which entities protect the rights of employees and potential employees from discrimination in the work? Choose 1 answer A. Equal Employment Opportunity and Affirmative Action B. Labor Management Reporting and Disclosure and Labor Management Relations C. Fair Labor Standards and Worker Adjustment and educate Notification D. National Labor Relations and Labor Management Relations A X 41.During an supranational executive meeting, an executive used a word that did not translate i nto English. What type of cross-cultural communication barrier is this? Choose 1 answer A. Barrier caused by word association B. Barrier caused by tone differences C. Barrier caused by differences among perceptions D. Barrier caused by semantics X C 42. A younger employee becomes stung by the sound of an older employees voice and finds it difficult to work on projects with the older employee. This has caused conflict in the department. What is the source of conflict between the older and younger employees?Choose 1 answer A. Differing values B. Personal variables C. Communication D. Structure B 43. In which situation does spectral preference inappropriately affect ratiocination making? Choose 1 answer A. A member of a particular religion starts a business that benefits members of the religion in the area. B. Management provides two religious holidays per year for every employee regardless of religious affiliation. C. A publicly-held company has a policy limiting financial donation s to one religious group. D. Management approves a religious endorsement that makes claims the company supports. C X 44.A visually-impaired person has been hired to work in the human resources department of a small company. Which workplace accommodations would be reasonable in this situation? Choose 1 answer A. The company will provide an interpreter for all face-to-face interviews. B. The company will purchase a large computer screen and a Braille keyboard. C. The company will hire a person to read all documents for the visually-impaired person. D. The company will purchase a Braille reader and convince company documents to Braille. X C 45. What is a common component of effective diversity training programs? Choose 1 answerA. Building awareness B. Revealing concerns C. Identifying informal networks D. Completing a skills inventory A X 46. When selecting an organizational structure, which key elements should be considered? Choose 1 answer A. Diversity and dynamics B. Economics and moral philosophy C. Job specification and segmentation D. Differentiation and integration X A 47. What is the best way to break through in a matrix organizational structure? Choose 1 answer A. Centralized decision making B. Collaboration C. Unity of command D. Top-down communication B 48. What is a reason to create a boundaryless organizational structure?Choose 1 answer A. To make information available as needed B. To limit the amount of collaboration C. To differentiate position titles D. To allow for the delegation of tasks A X 49. Four small, independent organizations, each with its own type of expertise, plan to work together for six months for the resole purpose of developing a new product that will help each of them improve their ability to compete with larger organizations. Which type of organization does their relationship characterize? Choose 1 answer A. ground substance organization B. Functional organization C. Bureaucratic organizationD. Virtual organization X B X 50 . Which formal structure allows job holders to have broad responsibilities, accommodates decentralized and informal decision making, and values expertise? Choose 1 answer A. Modern B. Flexible C. Organic D. Mechanistic X B 51. One manager is responsible for all functional areas allowing the company to sell Product A, and another manager is responsible for all functional areas that allow the company to sell Product B. Which type of design does this corporation use? Choose 1 answer A. Network B. Horizontal C. Divisional D. Virtual C